SMG Administrative offices are open from 9am to 5pm Monday through
Friday. You can reach Nassau Coliseum representatives during this
time by calling 516-794-9303.
There are two ATM locations in the Nassau Coliseum. One is located
to the right of the escalators in the Box Office Lobby and the
other is across from Gate 10 on the concourse.
For most events, children that have not yet celebrated their 2nd
birthday do not require a ticket to enter the Nassau Coliseum.
The child must sit on an adult’s lap during the event without
obstructing the view of any other guests. Please be advised that
some family shows require children 1 year old and up to have a
ticket for entry. For further information regarding age policy
for specific events please call 516-794-9303 or check the Nassau
Coliseum or Ticketmaster website.
Baby changing stations are located in various restrooms for your
convenience.For information regarding event cancellations and postponements
refer to your point of purchase as well as checking local newspaper,
television, and radio outlets. For additional questions call 516-794-9303
to reach a Nassau Coliseum representative or check our web site.
Single-frame and flash photography are allowed for most events.
Neither lighting nor camera support pods are permitted to be used
by guests at the Nassau Coliseum. Video recorders, any camera
deemed to be professional and audio equipment are prohibited.
For event specific information you can reach a Nassau Coliseum
representative at 516-794-9303. Please check with the Nassau Coliseum
or Ticketmaster in advance via phone or online for the specific
camera/video/audio equipment policy of the event that you are
attending.
Complaints regarding the provision of services to patrons should
be directed to Customer Relations.
The venue will make all reasonable efforts to resolve complaints
informally. If a guest wishes that a complaint be investigated
further, please submit the complaint in writing to the Nassau
Coliseum address, attention: Customer Relations.
In order to sit a wheelchair during an event, you must purchase
a wheelchair accessible seat. Wheelchair accessible seating can
be purchased through Ticketmaster or the Nassau Coliseum Box Office
for all events. Seating for hearing / vision impaired patrons
are also available. Please note that disabled seating is very
limited, especially for wheelchairs. Wheelchair accessible seating
is marked as an "H" section with Ticketmaster. When
ordering those tickets, make sure to ask for seats in an "H"
section (i.e. Section 202H), if you have a wheelchair in your
group. If you require vision impaired or hearing impaired
seating, please mention that to the ticket seller at the start
of your order. If you need assistance when you arrive, please
proceed to the Guest Services Desk, next to the box office in
the main lobby and ask for an Event Representative, who can assist
you to your seat. There is plenty of handicapped parking available
on all sides of the venue.
Located in the Lower Lobby, Doolin's
Pub, Backstage
Cafe & Bohemian
Club are open 90 minutes prior to events and close one hour
after the event ends. You must have an event ticket to enter the
lower lobby. Doolin's
Pub is a family-oriented sports bar, with over 15 hi-definition,
flat-screen plasma televisions, so you never have to miss a game.
Modeled after a traditional Irish pub, Doolin's
Pub serves traditional American fare and special kids menu
items that are available at each event. Guests 21+ and over will
find a variety of craft beers including Guinness and local Blue
Point brews. Enter another world in our Bohemian
Club, modeled after a high-end Manhattan lounge. Bohemian
Club features an impressive list of imported specialty liquor,
wine & beer. The menu's exotic fare, complements the extensive
spirit list and is served throughout the event. The newly opened
Backstage
Cafe displays some of the coolest rock 'n roll memorabilia
around with a menu this is perfect for pre-show meals with family
& friends. For catering, private parties or corporate room
rentals, please call 516-794-9300.
Please fax your donation request to 516-794-7138 for consideration.
Include the date, time, description, contact name, address and
telephone number on your organization’s letterhead. Submission
of request does not guarantee its fulfillment. Charitable organizations
are encouraged to call the Marketing Department at 516-794-9300.
For dropping off or picking up tickets guests prior to or after
an event, you may do so only by entering through the Earle Ovington
Boulevard entrance, opposite Hofsta University, on the West side
of the venue. Security will show you where to pick up / drop off.
Admission into the parking lots is not allowed for drop off /
pick up. If you arrive during an event, you must pay to park to
enter the parking field. If you are coming during an event to
buy tickets to another event, you must pay to park and can then
be reimbursed at the box office window by the ticket seller with
your parking receipt.
Elevators in the Nassau Coliseum are located between Gates 1 and
20 on the main concourse. Elevator 2 is located between Gates
15 and 16 to the main concourse. If you require the use of an
elevator, please proceed to the Gust Services Desk when you arrive
and ask for an Event Representative to assist you.
Escalators are located in the middle of the Box Office lobby and
can be taken down to reach Doolin's Pub, Bohemian Club and Backstage
Cafe as well as additional concession stands, restrooms and for
general access to the lower lobby and Expo Center.
THERE IS NO RE-ENTRY. Ticketed guests are not
allowed to leave the Nassau Coliseum and return on the same ticket,
once you're ticket has been scanned and you have entered the arena
concourse.
The First Aid Station is located on the main concourse next to
security at Gate 5. There are emergency medical technicians present
during all Nassau Coliseum events.
Outside food and beverage are not permitted in the Nassau Coliseum.
Guests will food allergies and / or special medical dietary needs,
will be allowed to bring non-branded food items and one (1) unopened
bottle of water into the venue. Please check in with guest services
upon arrival to alert us of your condition.
The Guest Services Booth is located on the main concourse level
between Gates 9 & 10 in the Box Office Lobby. This area is
staffed with knowledgeable Event Representatives who will be able
to assist you with questions and concerns as well as dispense
literature pertaining to upcoming events.
For information regarding the New York Islanders or New York Dragons,
please call 516-501-6700 or you can e-mail the Islanders at customerservice@newyorkislanders.com
or the New York Dragons at info@newyorkdragons.com.
Lost & Found is located in the Security office at Gate 5.
To inquire about a lost item please call: 516-794-9303.
If you notice a lost child or your child is lost
please contact a Security Guard, Usher or a Nassau Coliseum employee
immediately for assistance.
If
you lose your tickets and require them to be re-printed, there
will be a charge of $5 per ticket for this service.
Parking fees are $7 for cars and $14 for buses. *Prices subject
to change.
Food and beverage, large oversized bags or backpacks, strollers,
weapons or projectiles, video recorders, any camera deemed to
be professional and laser pointers are not allowed in the Nassau
Coliseum. Please note that Security will search all bags and persons
upon entry.
Public telephones are located in the Box Office Lobby and on the
main concourse.
There are NO REFUNDS OR EXCHANGES (except for an event cancellation).
There are public restrooms conveniently located throughout the
Nassau Coliseum concourse and in the lower lobby. There are special
restrooms at Nassau Coliseum that have been designed to accommodate
guests with disabilities. Additional restrooms have been added
outside the Nassau Coliseum at Gates 1 and 16. A family restroom
can be found at First Aid near Gate 5.
SMG wants to ensure guests have a safe and enjoyable experience
at Nassau Coliseum. Security representatives will be positioned
throughout the Nassau Coliseum as well as walking the concourse.
The Main Security Desk is located at Gate 5. Should you require
assistance, please contact the nearest Security Guard or Nassau
Coliseum representative.
Federal laws prohibit smoking throughout the Nassau Coliseum.
Violators will be ejected from the Nassau Coliseum immediately.
For your convenience, smoking areas are set up outside the Nassau
Coliseum for most events at Gates 1 and 16 as well as the Outdoor
Pavillion.
Please note that line-ups are subject to change for all events
without warning.
All guests will be wanded upon entry. If you have medical
reasons that prevent you from being wanded, please proceed to
the Guest Service Desk when you arrive and ask for an Usher Supervisor.
In the case of inclement weather please call 516-794-9303 or check
our web site for further information.
All Guests picking up tickets at will call must present a valid
photo ID and the credit card they used to purchase the tickets.
The name listed on the ticket envelope must match the name on
the ID. If tickets were ordered through Ticketmaster charge-by-phone,
they may be picked up 48 hours after placing the order with valid
ID and the Ticketmaster confirmation number. To change the name
on a will call order, you must call Ticketmaster directly to add
an alternate pickup name.
