A-Z Guide

Long Island Marriott is the official hotel of Nassau Veterans Memorial Coliseum. For rates and reservations please call 516.794.3800 or visit longislandmarriott.com.

Nassau Veterans Memorial Coliseum
1255 Hempstead Turnpike
Uniondale, New York 11553

Nassau Veterans Memorial Coliseum is easily accessible from J.F.K. International Airport and LaGuardia Airport. You’ll find directions on our Getting Here page.

For safety, and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the Usher/Ticket Takers in your section to your assigned ticketed seat and refrain from standing in the aisles. Dancing, lingering, etc. in the aisles will not be allowed for the safety of all guests.

The sale and service of all alcoholic beverages will cease at specific times during events, at times related to the game clock or the duration of the event for all general concession areas, restaurants, in-seat service areas, and portable bars in accordance with the following:

• Basketball: the beginning of the fourth quarter
• Other entertainment events: one hour prior to the end of the performance

Alcohol service can also be discontinued at the discretion of management.

Nassau Veterans Memorial Coliseum and its food and beverage concessionaires have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:

• Nassau Coliseum reserves the right to deny entry to guests who appear to be impaired
• Alcoholic beverages will not be served in containers larger than 24 ounces
• There shall be a maximum limit of two alcoholic beverages sold to each guest, per purchase, per valid ID
• All guests who appear to be younger than the age of 30 will be asked to show positive identification prior to being served alcoholic beverages
• Acceptable forms of valid United States identification are Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo, Canadian Driver’s License, and Mexican Consular Card
• Nassau Coliseum reserves the right to eject anyone under the age of 21 who is observed to be in possession of or consuming alcohol on the premises
• Ejected individuals may also be subject to prosecution
• Nassau Coliseum or its food and beverage concessionaires will implement ongoing responsible alcohol management T.E.A.M (Techniques for Effective Alcohol Management) training sessions for its serving staff
• Guests in a suite are prohibited from removing bottles, cans and/or glasses from the suite
• Guests must discard alcoholic beverages prior to exiting the building

Animals are not allowed in Nassau Veterans Memorial Coliseum; however, an exception is made for leashed, harnessed, and housebroken Service Animals. Please be advised Nassau Coliseum reserves the right to exclude Service Animals which act in “out of control” manners. If a patron plans on bringing a service animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

Nassau Veterans Memorial Coliseum does not have designated autograph locations and does not process autograph requests. Guests seeking autographs may only do so from their ticketed seat location.

Baby changing tables are located in restrooms throughout the arena.

Baby bags, plastic bottles, and formula are permitted into the building.

Standard Bag Policy
For all events at Nassau Coliseum, bags of any size are prohibited incuding backpacks, purses and others. 

Nassau Coliseum does allow guets to bering in a small clutch no larger than 4.5" x 6"  .

Guests needing accommodation for ada & medical reasons, please contact our guest services department at guestservices@nassaucoliseum.com in advance of the event or speak with a representative upon arrival at the venue.

Guests who are seeking access backstage and/or to the event level may do so only with the proper credentials. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.

Nassau Veterans Memorial Coliseum is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware that we require guests to refrain from accessing their seats until the ball is no longer in play or until the end of a round for boxing. This policy enables guests to enjoy an unobstructed view of the game.

Guests are welcome to bring their personal binoculars for most events at Nassau Veterans Memorial Coliseum.

Tickets and information for​ Nassau Veterans Memorial Coliseum events are available online by visiting our Ticketmaster Box Office page.

Tickets are on sale at all Ticketmaster locations and online at ticketmaster.com

Please note the Ticketmaster Box Office closes approximately 1 hour before the estimated end time of the event and will not be available to handle will call or ticketing issues. 

Cameras with telephoto or interchangeable/detachable lenses and external flash (professional photography equipment) are not permitted inside Nassau Veterans Memorial Coliseum at any time. Video recording devices, audio recording devices, monopods, bipods and tripods are also not permitted. Video recording on any device and/or flash photography is prohibited at all times.

This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.

In the rare event that a Nassau Veterans Memorial Coliseum event is canceled or postponed, please visit the specific event page for more information and check our social media channels for real time updates. 

For all sporting events and most concerts, children under the age of 24 months may enter Nassau Veterans Memorial Coliseum free of charge, but must share a seat with an accompanying ticketed adult. Any child over the age of 24 months will require a ticket to enter the arena and must occupy their ticket seat only.

Please note that some shows (especially those intended for children) will have a different policy and may require all children to have a ticket.

Nassau Veterans Memorial Coliseum does not provide an area to check coats or personal belongings. Nassau Coliseum is not responsible for any property that is lost, stolen, or damaged.

Nassau Veterans Memorial Coliseum is committed to creating a safe, comfortable and enjoyable entertainment experience. Guests have a right to expect an environment where:

• Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court/stage will be immediately ejected from the venue.
• Guests will not smoke in the venue. Nassau Coliseum is a non-smoking venue and property.
• Guests will be required to wear a shirt and shoes at all times for their own safety. Nassau Coliseum management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, guest services staff member.

Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!

During an event, guests are recommended to express any compliments, comments, or concerns at our Guest Services Center or with any Guest Services employee. 

Nassau Veterans Memorial Coliseum offers a wide variety of food and beverage items for our guests' enjoyment. We are proud to offer gluten-free and kosher options. No outside food or beverages will be allowed.

Nassau Veterans Memorial Coliseum Guest Services welcomes all feedback, questions, and concerns from our guests. Please email our team at guestservices@nassaucoliseum.com Please allow for a minimum of 24-hours for a response as our team works Monday through Friday from 9am to 5pm.

Please visit our Getting Here page for assistance in traveling to Nassau Veterans Memorial Coliseum.

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

• Standing on chairs
• Placing children on shoulders
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• “Mooning” or exposing private body parts
• Interference with or delay of the game/event
• Violation of Nassau Coliseum's event policies
• Violation of the local, state, and federal laws and statues
• Igniting and display of flames, i.e. lighters / matches, in the facility bowl
• Attempting to enter the field of play, court, stage or backstage areas without permission
• Throwing, discharging, or launching any liquid substance or objects
• Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise
• Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
• Taunting or using offensive language against the players, referees, or performers

Door opening times for Nassau Veterans Memorial Coliseum special events and concerts will vary according to each event. It’s usually an hour prior to the event start time.

All guests in attendance are required to wear a shirt, shoes, and appropriate lower coverings at all times for their own safety.​ Nassau Veterans Memorial Coliseum management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at Nassau Veterans Memorial Coliseum. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

For employment opportunities at Nassau Veterans Memorial Coliseum, with Delaware North or ASM Global please visit our Careers page.

All guests entering the arena are subject to security screening, visual inspection, and bag inspection conducted by Nassau Veterans Memorial Coliseum Security personnel. Security screenings are designed to detect prohibited items from entering the venue.

First Aid is located on the main concourse at Gate 5.

Trained Emergency Medical Technicians (EMT) personnel are available to assist any guest in need at every event at​ Nassau Veterans Memorial Coliseum. Please see a Guest Services or Security employee for directions to the Paradocs First Aid room(s).

In addition, Nassau Coliseum is equipped with Automatic External Defibrillators (AED). Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance. These devices are located at the Paradocs First Aid location(s).

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Nassau Veterans Memorial Coliseum and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building. Companies in violation of this policy are subject to a fine.

Guests may not bring food and/or beverage items into the arena during events. Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services by calling 516-654.8203. prior to attending the event to arrange for reasonable accommodations. 

Glass bottles or metal canisters are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. Guest Services Centers will not check-in or store any food or beverage items.

Please note concessions no longer accept cash and are available for purchase by credit or debit card only.

We are now providing straws upon request at concession stands and respectfully ask that you only use a straw if it’s a personal necessity. We have transformed the lids of our cups so that you can consume your beverage without a straw. The best part, both the lid and cup are compostable. Join us in our efforts to protect the environment.

The General Admission area, located on the floor of the arena, is standing room only and there are no seats. Guests wishing to arrive early are encouraged to line up no earlier than 9:00AM. Doors will open at the same time for all guests, unless otherwise noted. After entering the building, all guests with GA Floor tickets will receive a wristband to access the floor and will be directed to our GA Ramp which will have access to the floor.

We are proud to offer gluten-free food options at Nassau Veterans Memorial Coliseum events. For more information, please contact Delaware North.

For information regarding Group Sales Ticketing please call 516.654.8203.

Nassau Veterans Memorial Coliseum is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please refer to our Code of Conduct.

The Guest Services Center is located on the main floor of the arena next to the Ticketmaster Box Office. This center is designed to provide information to guests with questions, concerns, or issues during Nassau Veterans Memorial Coliseum events. In addition, the Guest Services Center will provide assistance to guests with additional needs (see Accessibility A-Z Guide).

First, and most importantly, the health and safety of all guests at Nassau Coliseum is paramount.

Guests may contact the nearest Usher or Security Officer if there is a spill or housekeeping concern during an event.

Increased Cleaning Protocols Include:

• Increasing sanitization of high touch point areas including door handles, hand rails, and elevator buttons
• Installed hand sanitizer stations throughout the arena
• Implemented a cashless environment to decrease physical contact with fans

Nassau Veterans Memorial Coliseum reserves the right to deny entry to visibly impaired guests. Any impaired guest causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

Laptops or any type of personal computers or tablets will not be admitted inside of Nassau Veterans Memorial Coliseum.

Lost parents/children/guests should be directed to our Guest Services Center. The employee will immediately notify a supervisor that they have received a report of a lost or missing child, and the supervisor in turn, will immediately notify the Security Command Center and all other departments. Parents looking for a lost child should contact the nearest Guest Services employee or Security Officer. For safety reasons, Nassau Veterans Memorial Coliseum is unable to make in-arena announcements for lost children or guests.

All lost and found items are taken to the Guest Services Center during events, located on the concourse near the Ticketmaster Box Office. During an event, guests should visit the Guest Services Center to inquire about lost items. After an event, contact Lost and Found at 516-654.8203 with a description of the item and the date the item was lost. Nassau Veterans Memorial Coliseum management assumes no responsibility for items lost. Lost and Found items are held for 30 days and then donated to charity.

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Merchandise will be available for purchase at select events held at Nassau Veterans Memorial Coliseum. The Coliseum is a cashless venue and merchandise is only available for purchase using a credit or debit card.

Nassau Veterans Memorial Coliseum does not process meet and greet requests. Please contact the individual team or artist through their website.

Nassau Veterans Memorial Coliseum has paid parking available for events.

We highly recommend  pre-paying for parling through ticketmaster as parking prices increase on-site on the day of the event.

The Coliseum is a cashless venue and parking  can only be purchased on site using a debit or credit card.

For more information please visit our Ford Parking Lot page.

Sign up for Nassau Veterans Memorial Coliseum newsletter and receive event updates, presale notices and more by visiting our Newsletter page.

The following is a partial list of prohibited items that are not permitted inside the venue. Nassau Veterans Memorial Coliseum Management reserves the right to prohibit other items as deemed necessary.

• External flash camera units
• Interchangeable/detachable camera lens
• Audio/video recording devices
• Laptops/Tablets
• Tripods/monopods
• Laser pointers
• Illegal drugs/substances
• Noisemaking devices
• Fireworks
• Flashlights
• Optical illusions
• Signs, flags, banners larger than 11”x17”
• Balloons
• Unapproved pamphlets, handouts, ads
• Patrons without shoes or shirts
• Flowers unless allowed by tour production
• Signs, posters or garments with explicit language, profanity, or derogatory characterization directed toward any person
• Poles/signs affixed to poles
• Outside food or beverage
• Alcohol
• Oversized bags or backpacks
• Beach balls or projectiles
• Skateboards/rollerblades
• Cans or bottles
• Pointed-tip umbrellas
• Cans or bottles
• Pets other than service animals
• Coolers or ice chests
• Glass/metal/plastic containers
• Costume Masks
• Vendors are prohibited from selling food/candy, beverages, animals, weapons (knives - including decorative, guns, etc), alcohol, or hazardous/flammable items.

Nassau Veterans Memorial Coliseum has a “No Re-Entry” policy for all events.

Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras/camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises or left with the Guest Services Center during the event. 

Restrooms are located on every level of the arena.

For safety purposes, all guests entering Nassau Veterans Memorial Coliseum will be searched and have their belongings scanned. Nassau Coliseum reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from Nassau Coliseum. 

Unless otherwise specified by teams and/or event officials/management, Nassau Veterans Memorial Coliseum welcomes guests bringing small signs, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:

• Item must be related to the event
• Item may not be attached to a stick/pole
• Item may not obstruct any sponsors/advertisers signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by Nassau Coliseum management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Nassau Coliseum management
• Items may not contain any website or advertising materials

The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Usher/Ticket Taker or Security Officer, or call 877.A.THREAT (877.284.7328).

Smoking is not permitted in the arena at any time. The immediate area around the arena is also a non-smoking campus. Additionally, electronic smoking devices are not permitted to be used inside the building. A smoking patio is available outside of Gate 8. There is no re-entry into the venue if guests leave to smoke at any other location.

Nassau Veterans Memorial Coliseum can assist in planning and hosting private events including but not limited to:

- Corporate Events                    
- Social Gatherings
- Holiday Parties
- Tradeshows
- Meetings

For more information, please call 516-654.8203.

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Standing in aisles, and on chairs is strictly prohibited. 

Guests are encouraged not to bring strollers to the arena. Strollers are not permitted in the seating sections of the arena due to potential safety hazards, however; guests are encouraged to leave their strollers in their car in our parking lot. Strollers are allowed in suites.

Please contact our Ticketmaster Box Office for information regarding ticket pricing and availability. Nassau Veterans Memorial Coliseum has multiple options available for ticket delivery including mobile ticketing.

Ticketmaster account holders who are unable to print tickets prior to entering the event can visit the Box Office for further assistance. The Ticketmaster Box Office will not print tickets for guests who purchased through a third party ticketing vendor.

Please note: Tickets are not available at the box office except for on show days.

To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchases through Ticketmaster only. Nassau Veterans Memorial Coliseum will not be responsible for validating tickets that were not purchased through an unauthorized outlet including but not limited to:

- Stubhub
- VividSeats
- SeatGeek

The Coliseum is unable to assist guests with ticketing issues if they did not purchase through Ticketmaster.com

Water fountains and bottle refill stations are located on all levels throughout Nassau Veterans Memorial Coliseum.

Will call is available for pick up at the Ticketmaster Box Office located at the Main Entrance. The Box Office will not accept third party will call. Please note the box office closes approximately one hour before the estimated end time of the event and will not be available to handle will call or ticketing issues.